HILTI LAUNCHES WEBSITES FOR THEIR DISTRIBUTORS IN AFRICA
Africa. November 2017 — Hilti has announced the launch of websites for their authorised distributors in Africa. These websites provide a modern look with easy site navigation to access the entire line of Hilti products available in those markets, as well as extensive technical and design resources to enhance the customer experience.
These Hilti websites are a great resource for construction professionals in those markets whether they are on a jobsite or in the office. A new mobile feature for use with Smart phones or tablets allows customers to place orders and get information quickly from their mobile devices.
The distributors will service the customers’ orders in a timely and efficient manner to make sure Hilti products find their way to the customer’s jobsite where they can be put to work.
Africa has seen the expansion of e-commerce websites over the years driven manner by the uptake of smart mobile devices and the need to have access to banking facilities.
The construction professionals in Africa want to have the right product information at their fingertips and want the convenience of transacting online. This is one of the reasons why Hilti has taken the investment with their approved partners to make this digital facility available to their customers.
Once registered a customer can:
1. Order products online
2. View their order history
3. Update their contact and subscription information
4. Access to extensive product information & pricing
5. Manage their delivery addresses
6. Manage their contact persons
7. Book a prodoct demonstration
8. Book a Hilti tool in for repair
“We wanted to start this digital journey with our partners’ customers in Africa,” says Thomas Stumpp, Head of Middle East, Turkey and Africa for Hilti.
“Our partners are excited about this initiative and look forward to servicing customers in their African market from orders placed online,” says Bruno Beck, Head of Sub Region Eastern Africa for Hilti.
Hilti offers a few payment options on these websites which are specific to that country, and expect to grow these options in the future. The expectation in the future is to continue to improve on the features and benefits of these websites so that the construction professional in Africa gets to have the ease, safety and speed of getting their information online and transacting.
When developing these websites Hilti kept the following requirements in mind
1. Ease of use
3. Accurate information
4. Extensive information
5. Offline support for any assistance
It’s only the beginning of our digital journey within Africa as we expand our footprint to passionately create enthusiastic customers and build a better future.
The Hilti Africa online team